This project was made as a part of the UX Course organised by The Informal School of IT. The work was split into stages: research, elaborated in teams of four and then an individual design stage. The purpose of the website is to create a space where dog owners can find dog lovers to walk their pets when they are out of the city or simply don’t have time.
THE CHALLENGE:
First of all I had to understand the need for dog owners to have somebody available to walk their dog when they are out of town or simply don’t have enough time. There are already some pet hotels who can take care of the dogs when the owner is not around, but they don’t offer the pet walking service.
The goal is to create a community of all dog owners and pet walkers to bound and communicate easy and fast, using a platform that is widely available and always online.
My role was to go through all the stages of the Design Thinking Process starting with the Problem Definition, followed by Research, Analysis and Design.
RESULTS ANALISYS
My team who was a real support did some interviews with both dog owners and pet walker and i manage to sintetise some of the most important aspects for my website. They are all on the notes below.
By doing this I managed to identify the main pain points and the user needs, some of the most important being the following:
There MUST BE A WAY FOR DOG OWNERS AND DOG WALKERS TO INTERACT FAST AND EASY
The EXISTING PLATFORMS AND SOCIAL MEDIA DOES NOT COMPLY WITH ALL THE DOG OWNERS NEEDS
ALL INFORMATIONS MUST BE EASY TO UNDERSTAND AND FAST TO ACCESS.
TIME IS THE MOST IMPORTANT ISSUE, ALL USERS OF THE WEBSITE MUST HAVE have a simple and fast means to access and the website must be online and responsive all the time.
After the interviews we could clearly differentiate between types of users. Now we had a clear understanding of who our target user will be, so we created personas for each user typology. This helped us take decisions later into the design process to fit the end user.
USER JOURNEY
Marius is a pet owner. he must leave home in weekend and has a cousin to come and feed his dog, but his cousin does not have time to walk the dog. So Marius need a person to come to his house every morning and walk the dog in the park near the block for one hour. And the on the evening every day from 19:00 until 20:00 the dig must be walked too. So Marius joined Pawsome Strides to find a dog walker who can take care of his dog 2 hours every day until he returns from the seaside. He manages to find Andrea who also is a registered pet walker on Pawsome Strides, who accepted to walk Marius dog every day and for a price of 20 lei.
HI-FI PROTOTYPES
How it works
Create your profile
Create your profile and have pet sitters come to you.
View profiles
Compare pet walking, and choose the ones you like
Accept requests
Discuss job details by message, email or call them.
Customer support
Our customer support team is available for you and your pet 24/7.
This is a detailed description of what our site can do, and how the users of the site can interact with each other.
Get paid to play with pets
Pawsome Strides it easy and promotes you to the nation’s larget network of pet owners. Earn money doing something you love.
How it works
- Create your profile
- Accept requets
- Get paid
Create your profile
We guide you through building a profile that showcases information pet owners care about.
Accept requests
Tell us the types of pets you want to care for and the dates that work for you. You make your own schedule.
Get paid
Payments are ready for withdrawal two days after you have completed a service.
Our Story
Welcome to Pawsome Strides, where pet walking is more than just a service – it’s our passion and a source of immense joy. At Pawsome Strides, we understand the special bond between pets and their humans. We take great pride in providing exceptional pet walking services that go beyond the basic necessities. We believe that every pet deserves the opportunity to explore the world, stretch their legs, and experience the wonders of the outdoors. Because when it comes to pet walking, we believe that every paw deserves a Pawsome experience!
And we have a paragraph with the team members on chat support and on website updating.
After a test with users i found that the registration program does not redirect to the user page.
And the users can create their profile, but only as a blog post, and that blog should be implemented as a user profile on the Services Page and that is something for the dev team to work and try to fix.
The contact page works but it should send also an email to the user not only for the administrator
Me and my colleagues tested all and each part of the website and we had some things that was working and some that need to be improved, but that is not possible on this stage, that requires more work from a developer who can change the plugins and theme that was used on the project.
For now the process of creating user profiles, both for dog owners and for pet walkers are a manual thing made by the administrator of the website. Also the messaging system does not work now, a chat program will be implemented later.
I would like to than you to the Green team, Cosmina, Paula and Andreea, they were a great help with the interviews and the editing of that, since i had a very little time to do it myself. The whole green team is a great team and we work very well together.